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Ivanti/LANDESK ITSM Administrator (100% Telework)
Job Code - JC1302 Job Location - Washington,US
Division - Information Technology Security Clearance -
Skills -

Founded in 1989, CALNET, Inc. is a privately held company in the Technology, Intelligence Analysis, and Language Services consulting arena. Headquartered in Reston, VA and with a branch office in San Diego, CALNET employees deliver true value to our customers by employing best practices, world class technologies industry expertise in every project. CALNET is an ISO 9001, ISO 20000, CMMI-Level III and ISO 27001:2013 certified. 

 

We are currently searching for a talented, professional “Ivanti/LANDESK Administrator” (100% Telework)

 

Description

This is a full-time position (100% Telework) providing support for Ivanti (formerly LANDESK) Service Management Suite 7.0 for our customer in Washington, D.C.  This individual will work closely with the Service Desk Manager to transition and upgrade Ivanti Service Management Suite 7.0 ensuring the systems meets all government security and accessibility guidelines. This individual will identify and implement system enhancements to the Service Desk module to streamline ITIL process workflows for an existing Enterprise Service Desk. The successful candidate will have:

·         Expert Knowledge of the Ivanti (formerly LANDESK) IT Service Management Solutions (i.e. Service Desk, Knowledge Management, Asset Management (CMDB), Product Catalog, Self-Service).  

·         5 years working experience implementing and administering Ivanti (formerly LANDESK) Service Desk suite, including setting up workflows, maintaining support queues, product/operational categories, configuring SLAs, developing/automatic service desk reports.

·         Capable of documenting ticketing administration-related procedures and training other junior staff members on Ivanti (formerly LANDESK) IT Service Management Solutions (specifically Service Desk).

 

Preferred Certifications:

·         ITIL Foundation

·         CompTIA A+

·         Certified LANDESK Administrator/Engineer (CLA/CLE)

·         Microsoft Certified Professional (MCP, MCSA, MCSE or MCDBA)

Preferred Education:

·         4-year degree in Computer Science, IS or IT; or equivalent experience

 

This opportunity is in Washington, D.C. To be considered for this opportunity, please send a word copy of your resume to helena@calnet.com.   Applicant must be a U.S Citizen and be able to get a Public Trust Clearance.

CALNET, Inc. offers a competitive salary and a generous benefits package.  This package includes medical, dental, vision, life, short and long term disability insurances, a 401(k)-retirement savings plan, and generous leave time.

CALNET, Inc. is an Equal Opportunity Employer. EEO/M/F/D/V

www.CALNET.com



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