HELP DESK MANAGER WITH SECRET CLEARANCE
1989, CALNET, Inc. is a privately held company in the Technology,
Intelligence Analysis, and Language Services consulting arena. Headquartered in
Reston, VA and with a branch office in San Diego, CALNET employees deliver true
value to our customers by employing best practices, world class technologies
industry expertise in every project. CALNET is an ISO 9001, ISO 20000, ISO
27001, and CMMI-Level III certified.
currently searching for a talented, “HELP
DESK MANAGER” to support and operate the Army’s EMS component of
the Army Training Information System (ATIS) (previously known as Distributed
Learning System (DLS)). The ATIS, provides the underlying infrastructure to
manage and deliver standardized training to Soldiers and other learners. It also provides the Army with a fully
automated, seamless, and web-accessible training network.
The Help Desk Manager must manage the
reception, categorization, disposition, and resolution of service requests and
oversee the management and resolution of incidents.
The Help Desk Manager will oversee the
ATIS Help Desk managing a team overseeing all incoming incidents and service
The Help Desk Manager will ensure ITSM
Ticketing Systems are used to appropriate log and categorize all tickets with
as many tickets resolved at first contact and remotely as possible.
The Help Desk Manager will triage tickets
and determine any appropriate escalations to higher level Tier Groups.
have a current Active SECRET security clearance.
The Help Desk manager must possess 5 years
of Help Desk management experience.
At least 3 years of Information Technology
Infrastructure Library (ITIL) Help Desk experience supporting an enterprise
At least 3 years of experience using
automated incident management tools.
The Help Desk Manager is an IAT Level II
(DoD 8570.01-M) “and” an IT
Level II (AR 25-2).
Must complete a T3 personnel security
investigation, through the government, with favorable review (no eligibility
Location: FORT EUSTIS, VA.
To be considered for this opportunity,
please send a word copy of your resume to email@example.com.
Applicant must be a U.S Citizen and have a Current Active SECRET Security
Inc. offers a competitive salary and a generous benefits
package. This package includes medical, dental, vision, life, short
and long term disability insurances, a 401(k)-retirement savings plan, and
generous leave time.
Inc. is an Equal Opportunity Employer. EEO/M/F/D/V