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HELP DESK MANAGER
Job Code - JC1408 Job Location - Ft. Eustis,US
Division - Information Technology Security Clearance - Secret
Skills -

HELP DESK MANAGER WITH SECRET CLEARANCE

Founded in 1989, CALNET, Inc. is a privately held company in the Technology, Intelligence Analysis, and Language Services consulting arena. Headquartered in Reston, VA and with a branch office in San Diego, CALNET employees deliver true value to our customers by employing best practices, world class technologies industry expertise in every project. CALNET is an ISO 9001, ISO 20000, ISO 27001, and CMMI-Level III certified. 

We are currently searching for a talented, “HELP DESK MANAGER to support and operate the Army’s EMS component of the Army Training Information System (ATIS) (previously known as Distributed Learning System (DLS)). The ATIS, provides the underlying infrastructure to manage and deliver standardized training to Soldiers and other learners.  It also provides the Army with a fully automated, seamless, and web-accessible training network.    

 

Responsibilities:

·         The Help Desk Manager must manage the reception, categorization, disposition, and resolution of service requests and oversee the management and resolution of incidents.

·         The Help Desk Manager will oversee the ATIS Help Desk managing a team overseeing all incoming incidents and service requests.

·         The Help Desk Manager will ensure ITSM Ticketing Systems are used to appropriate log and categorize all tickets with as many tickets resolved at first contact and remotely as possible.

·         The Help Desk Manager will triage tickets and determine any appropriate escalations to higher level Tier Groups.

Qualifications:

·         Must have a current Active SECRET security clearance.

·         The Help Desk manager must possess 5 years of Help Desk management experience.

·         At least 3 years of Information Technology Infrastructure Library (ITIL) Help Desk experience supporting an enterprise management system.

·         At least 3 years of experience using automated incident management tools.

·         The Help Desk Manager is an IAT Level II (DoD 8570.01-M) and an IT Level II (AR 25-2).

·         Must complete a T3 personnel security investigation, through the government, with favorable review (no eligibility required).

 

Location:  FORT EUSTIS, VA.

To be considered for this opportunity, please send a word copy of your resume to helena@calnet.com.  

Applicant must be a U.S Citizen and have a Current Active SECRET Security Clearance.

CALNET, Inc. offers a competitive salary and a generous benefits package.  This package includes medical, dental, vision, life, short and long term disability insurances, a 401(k)-retirement savings plan, and generous leave time.

CALNET, Inc. is an Equal Opportunity Employer. EEO/M/F/D/V

www.CALNET.com

 



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