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Senior Help Desk Specialist with a TS/SCI
Job Code - JC1307 Job Location - Washington,US
Division - Information Technology Security Clearance - Top Secret/SCI
Skills -

Senior Help Desk Specialist with a TS/SCI


Founded in 1989, CALNET, Inc. is a privately held company in the Technology, Intelligence Analysis, and Language Services consulting arena. Headquartered in Reston, VA and with a branch office in San Diego, CALNET employees deliver true value to our customers by employing best practices, world class technologies industry expertise in every project. CALNET is an ISO 9001, ISO 20000, CMMI-Level III and ISO 27001:2013 certified.  


We are currently searching for a talented, professional “Senior Help Desk Specialist working at the Pentagon, located in Arlington County, VA, across the Potomac River from Washington, DC. We are looking for a Senior Help Desk Specialist candidate with extensive Information Technology (IT) services Department of Defense (DoD) background for the Joint Staff (JS) J6 supporting the Deputy Director, Chief Information Officer / Information Technology Services (DD CIO/ITS) to provide IT services across the Joint Staff. Senior Help Desk Specialist will provide IT issue resolutions for the Joint Staff NIPR, SIPR, and JWICS ticket queues; development and validation of IT requirements; deliver DD CIO/ITS strategic communication to users; and provide JWICS installation support. The candidate will be operating from the National Capital Region and some travel to Hamptons Roads, Suffolk, Norfolk areas is expected.



·         Provides IT issue resolution monitoring existing Joint Staff NIPR, SIPR, and JWICS ticket queues.

·         Shall assess, track, monitor, and escalate trouble tickets for incidents and problem resolution and verity with the customer when the incident/problem has been resolved.

·         Provide ongoing IT wellness checks across J-directorates.

·         Identify IT issues and elevate the issues to the appropriate service provider.

·         Assist in the development, testing, and implementation of a business process for validating IT service request completion.

·         Provide regular updates to users on open tickets.

·         Aid the Joint Staff Directorate IT Validators in the creation, refinement, submission, and validation of user IT requirements.

·         Help support the delivery of DD CIO/ITS strategic communications to the JS users.

·         Install and configure JWICS end user devices to include workstations, Top Secret VoIP Phones, printers, and desktop video teleconferencing systems.

·         Support office moves through the removal, transport, and reinstallation of JWICS end user devices.

·         Will manage a team of other Help Desk Specialist(s) at the Pentagon, and Suffolk/Norfolk/Hampton Roads, VA area. This position is anticipated to require a maximum of 30% travel to other remote sites such as Norfolk, Suffolk, and Hampton Roads, VA.


Required Skills:

§  Will be certified in compliance with DoD 8570.01M at IAT Level 2 (i.e. CCNA Security, CySA+, GICSP, GSEC, Security+, SSCP).

§  Must have a minimum of three (3) years of similar task related experience in performing help desk support (in SIPRNET, NIPRNET, JWICS environment) within the DoD space.


§  AS or BS degree in Computer Science or Information Systems (with 3 years of experience)





This opportunity is at the Pentagon (Arlington County, VA). To be considered for this opportunity, please send a word copy of your resume to

CALNET, Inc. offers a competitive salary and a generous benefits package.  This package includes medical, dental, vision, life, short and long term disability insurances, a 401(k)-retirement savings plan, and generous leave time.

CALNET, Inc. is an Equal Opportunity Employer. EEO/M/F/D/V


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