Founded in 1989, CALNET,
Inc. is a privately held company in the Technology, Intelligence
Analysis, and Language Services consulting arena. Headquartered in Reston, VA
and with a branch office in San Diego, CALNET employees deliver true value to
our customers by employing best practices, world class technologies industry
expertise in every project. CALNET is an ISO 9001, ISO 20000, CMMI-Level III
and ISO 27001:2013 certified.
We are currently
searching for talented, professional “Desk-side Support Technician” in
San Francisco, CA.
This is a full-time
position for which we are seeking highly motivated, innovative professionals to
provide excellent customer service solutions. The Desk-side Support
Technician will work in a team environment to assist in supporting our
Federal Government customers. Desk-side Support service encompasses receiving escalations
from the Service Desk via phone calls, emails, chat, instant messaging, and
texts. These individuals will be in a very mobile role which may require some
local travel to provide hands-on computer-related support. The Desk-side
Support Technician will also be documenting incident and problem tickets within
the IVANTI/LANDESK ITSM system. The successful candidate will have:
Technical aptitude and
experience in providing “hands-on” computer/hardware, desktop, software, and
overall COTS-related technical support as required.
Must have good working
knowledge on how to image and set up new machines with Windows OS, including
installation and configuration of different applications, software, and COTS
Must have proficient
skills in troubleshooting and fixing network/local printers, network issues,
peripheral devices, and VTC-related equipment.
Must be able to check
end user client system availability on a daily status.
Experience working with
ITSM ticketing systems with at a minimum foundation understanding of ITIL
Capable of documenting
and triaging requests; solving or escalating the requests as needed per customer
approved operating procedures.
Ability to track request
status and providing routine progress updates to the customer; and following up
with customer on the resolution of ticket for completeness/quality and
Capable of meeting and
exceeding Service Level Agreements (SLAs) as required per customer
2 – 5+ years working
experience in an Enterprise Help Desk environment supporting Federal Government
customers (including in-person tech dispatch experience).
Familiarity with government
security and accessibility guidelines
· High School diploma or 5 years applicable
· IT/Customer service experience (good people
skills) in an Enterprise Help Desk environment with SLA requirements
· Technically proficient and experienced in
providing IT support
· ITIL Foundation (current)
· CompTIA A+ (current)
· Must either have or can
obtain Level 6 Public Trust security clearance
· Microsoft Certified Professional (MCP, MCSA,
· HDI Certifications
· Experience with IVANTI/LANDESK ITSM and Endpoint
This opportunity is in San
Francisco, CA. To be considered for this opportunity, please send a word copy
of your resume to firstname.lastname@example.org. Applicant must be a U.S Citizen
and be able to get a Public Trust Clearance.
CALNET, Inc. offers a
competitive salary and a generous benefits package. This package includes
medical, dental, vision, life, short and long term disability insurances, a
401(k)-retirement savings plan, and generous leave time.
CALNET, Inc. is an Equal
Opportunity Employer. EEO/M/F/D/V