Founded in 1989,
CALNET, Inc. is a privately held company in the Technology,
Intelligence Analysis, and Language Services consulting arena. Headquartered in
Reston, VA and with a branch office in San Diego, CALNET employees deliver true
value to our customers by employing best practices, world class technologies
industry expertise in every project. CALNET is an ISO 9001, ISO 20000,
CMMI-Level III and ISO 27001:2013 certified.
We are currently
searching for a talented, professional “HELP
DESK SPECIALIST (OPERATIONS CENTER TECHNICAL LEAD)” in Quantico,
VA. We are looking for a candidate with Information Technology (IT) services
background for a The Space and Naval Warfare Systems Center, Pacific (SSC
Pacific) contract to provide Cyber Support Services related to the United
States Marine Corps Cyberspace Operations Group (MCCOG). The objective is to
support the MCCOG in carrying out the technical, engineering, operations,
maintenance, and management functions that support global network operations
and defense of the Marine Corps Enterprise Network (GEN). The GEN is comprised
of Eight Information Technology (IT) Support Centers (ITSCs) which are
responsible for the management and compliance of devices (specifically
workstations and other endpoints) within their regions; and the Quantico
Operations Center which monitors network operations 24x7x365 through an array
of strategically positioned sensors to ensure the availability and security of
the GEN. Specifically, the Operations Center monitors three major areas
of the GEN: (1) threats and vulnerabilities; (2) Information Technology (IT)
systems status and performance; and (3) global Government operations.
Technical Lead of the
Operations Center supervising and leading a technical team providing Tier I,
II, and III-level support for the GEN.
In charge of managing
the staffing shifts, knowledge base, customer support operations, and overall
ITIL v3 compliance in accordance of the SLAs.
Provides Service Desk
services to all subordinate office IT group for unclassified and classified
submission and tracking through multiple means such as single number and single
tracks, resolves, and fulfills Service Desk incidents, problems, events, and
requests in accordance with the documented Incident Management and Problem
Coordinates with the
Watch Teams and Government representatives to resolve events, incidents, and
problems in accordance with the Event Management, Incident Management, and
Problem Management processes such as anomalies that affect more than one user.
recommends improvements to documented processes and procedures.
technical assistance and guidance to resolve service delivery issues.
- At least five years of demonstrated experience leading
technical personnel in the fields of business process management and/or
managing a help desk environment.
- Information Assurance Manager
(IAM) level II.
- ITIL v3 Foundation
- A minimum of a Bachelor’s
degree in Management or related Technology field.
This opportunity is in Quantico, VA. To be
considered for this opportunity, please send a word copy of your resume
CALNET, Inc. offers a competitive salary and a
generous benefits package. This package includes medical, dental,
vision, life, short and long-term disability insurances, a 401(k)-retirement
savings plan, and generous leave time.
CALNET, Inc. is an Equal Opportunity Employer. EEO/M/F/D/V