1989, CALNET, Inc. is a privately held company in the Technology,
Intelligence Analysis, and Language Services consulting arena. Headquartered in
Reston, VA and with a branch office in San Diego, CALNET employees deliver true
value to our customers by employing best practices, world class technologies
industry expertise in every project. CALNET is an ISO 9001, ISO 20000,
CMMI-Level III and ISO 27001:2013 certified.
We are currently searching for talented,
Desk Tier 1 Technicians” in Washington, D.C.
This is a full-time
position for which we are seeking highly motivated, innovative professionals to
provide excellent customer service solutions. The Help Desk Tier 1 Technicians will work in a team environment to
assist in supporting our Federal Government customers. Tier 1 service
encompasses receiving phone calls, emails, chat, instant messaging, and texts.
The Help Desk Tier 1 Technicians will also be documenting incident and problem
tickets within the IVANTI/LANDESK ITSM system. The successful candidate will
Technical aptitude and experience in providing
computer/hardware, desktop, software, and overall COTS-related technical
support as required.
Experience working with ITSM ticketing
systems with at a minimum foundation understanding of ITIL processes.
Capable of documenting and triaging
requests; solving or escalating the requests as needed per customer approved
Ability to track request status and
providing routine progress updates to the customer; and following up with
customer on the resolution of ticket for completeness/quality and satisfaction.
Capable of meeting and exceeding Service
Level Agreements (SLAs) as required per customer requirements.
2 – 5+ years working experience in an
Enterprise Help Desk environment supporting Federal Government customers.
Familiarity with government security and
High School diploma or 5 years
IT/Customer service experience (good
people skills) in an Enterprise Help Desk environment with SLA requirements
Technically proficient and
experienced in providing IT support
ITIL Foundation (current)
CompTIA A+ (current)
Must either have or can obtain Level 6 Public Trust security clearance
Microsoft Certified Professional
(MCP, MCSA, MCSE)
Experience with IVANTI/LANDESK ITSM
and Endpoint Manager 2017
This opportunity is in Washington, D.C.
To be considered for this opportunity, please send a
word copy of your resume to email@example.com. Applicant
must be a U.S Citizen and be able to get a Public Trust Clearance.
Inc. offers a competitive salary and a generous benefits
package. This package includes medical, dental, vision, life, short
and long term disability insurances, a 401(k)-retirement savings plan, and
generous leave time.
Inc. is an Equal Opportunity Employer. EEO/M/F/D/V