Founded in 1989, CALNET,
Inc. is a privately held company in the Technology, Intelligence
Analysis, and Language Services consulting arena. Headquartered in Reston, VA
and with a branch office in San Diego, CALNET employees deliver true value to
our customers by employing best practices, world class technologies industry
expertise in every project. CALNET is an ISO 9001, ISO 20000, CMMI-Level III
and ISO 27001:2013 certified.
We are currently searching for a talented,
professional “Service Center Support
Project Manager with Enterprise IT
Help Desk Experience” in Oklahoma City, OK.
Responsible for overall performance and
management of the helpdesk call center; manages staff, sets priorities,
resolves conflicting direction and serves as subject matter expert for the
helpdesk and overall interfaces with FAA staff on all helpdesk issues. Achieves customer service objectives by
contributing customer service information and recommendations to strategic
plans and reviews; preparing and completing action plans; implementing
production, productivity, quality, and customer-service standards; resolving
problems; identifying customer service trends; determining system improvements;
Improve customer service quality results
by studying, evaluating, and re-designing processes, establishing and
communicating service metrics, monitoring and analyzing results, and
experience for this position: Two or more years as manager or supervisor of an
IT Call Center with more than 15 agents.
HDI Manager certified or higher, or can achieve HDI Manager
Certification or higher in 12 months. 5 years of Supervisory/Management skills-
involving Customer Service skills, Incident Management, Service Desk, Knowledge
Management, and BMC Remedy Experience or equivalent IT Service Management
§ Master’s degree
(preferred) or a Bachelor’s degree with a major in Engineering, Computer
Science, Mathematics, or Information Technology.
to nine years of experience leading complex projects in the subject area of
Manager or higher certificate.
opportunity is in Oklahoma City, OK. To be considered for this opportunity,
please send a word copy of your resume to firstname.lastname@example.org. Applicant must be a
U.S Citizen and be able to get a Public Trust Clearance.
Inc. offers a competitive salary and a generous benefits
package. This package includes medical, dental, vision, life, short
and long term disability insurances, a 401(k)-retirement savings plan, and
generous leave time.
CALNET, Inc. is an Equal Opportunity Employer. EEO/M/F/D/V